FAQs
What happens during a Lice Lifters visit?
You may not have to clean them out of your home. Lice are parasites that need a human host to survive. They cannot live for more than 24 to 48 hours away from the environment of a human scalp
How do I know if it is lice or dandruff?
Dandruff flakes move or fall off the hair shaft. Nits are oval, firmly attached, and found close to the scalp, often behind the ears and at the nape. When in doubt, call for a head check so we can confirm quickly.
Is your method safe for toddlers, pregnant parents, and sensitive scalps?
Yes. Our process is all natural and non‑toxic with gentle combing and an enzyme‑based solution. No heated air. We tailor the visit for age, hair type, and sensitivity.
Do you use heated air or harsh chemicals?
No. We do not use heated air, and we avoid harsh chemical treatments. Our approach is comfortable for kids and effective for families.
How long does treatment take and does it hurt?
Most treatments take about 60 to 90 minutes per person depending on hair length and findings. The process should not hurt. Children can read or watch a screen while we work.
Can you treat our whole family in one appointment?
Yes. Many clinics can screen and treat the household during a single visit. Treating everyone at the same time helps stop the spread.
Do you offer a guarantee?
Yes. Our method is 99.9% effective when aftercare is followed and is backed by a 30‑day guarantee. Your technician will explain the simple terms on site.
How should we prepare before coming in?
Arrive with clean, dry, detangled hair and no oils or styling products. Avoid DIY lice shampoos beforehand. Bring a list of recent close contacts if possible. Call if you have questions.
What should we clean at home after treatment?
Will my child be able to return to school or camp?
In many districts, children may return after treatment. Policies vary, so check with your nurse. We provide documentation to support return guidelines.
Do you offer head checks for schools, teams, and camps?
Yes. We partner with schools, sports programs, and camps for on‑site screening, staff training, and prevention education. Call your nearest clinic to coordinate.
Do you accept HSA or FSA and can I get documentation for insurance?
Many clinics accept HSA and FSA cards. We provide itemized receipts that you can submit for reimbursement. Coverage varies by plan, so check with your provider.
Do we need to cut hair or remove extensions or braids?
Haircuts are not necessary. We work with all hair types and textures. Extensions and very tight braids can limit comb access; your technician will advise whether temporary removal will speed results.
Can pets get or spread head lice?
No. Human head lice only live on people. Pets do not carry or spread human head lice.
How do lice spread and how can we prevent a reinfestation?
Lice spread through head‑to‑head contact. Keep hair up during play, avoid sharing brushes, hats, helmets, and earbuds, and do quick weekly comb checks under bright light. Follow the simple aftercare plan we provide.
Should I try an over‑the‑counter product first or come to the clinic?
Clinic treatment is the fastest way to confirm and resolve an active case with expert combing. Our OTC products are helpful for prevention and follow‑up at home. If you are unsure, start with a professional head check.
What if I only suspect exposure but am not sure?
Schedule a head check. We will confirm whether lice or nits are present and outline next steps. Early checks reduce stress and stop spread.